Terms and Conditions.


Default on Payment / Costs of Recovery:

The Customer shall pay the Supplier for all costs incurred by the Supplier (including costs for which the Supplier may be contingently liable) in any attempt to collect any monies owed by the Customer to the Supplier under this Agreement including debt collection agent costs, repossession costs, location search costs, process server costs and solicitor costs on a solicitor/client basis.


Credit Card Payment:

Mr Pothole accept Visa and MasterCard credit card payments. A surcharge applies to all payments made with credit card which is at a cost equal to the direct cost incurred from our bank (NAB).
Please note - under the Reserve Bank of Australia’s surcharging standard customers can't be charged an amount higher than the cost of accepting that particular card scheme.


Important Notes:

  • All Mr Pothole works include the crew leaving the work area(s) clean before leaving site.

  • Mr Pothole works include disposal of any waste from works at approved site(s) unless otherwise instructed.

  • The colour of new asphalt will be darker than the existing asphalt and will fade in time but never completely match the original surface.

  • You can drive on your new asphalt straight away. Where required, Mr Pothole will use yellow sand to assist in binding and protecting the surface.

  • Internal/single drive forklifts have solid rubber wheels designed for use on concrete pads only. Using an internal forklift on asphalt surfaces will cause damage, and new asphalt is most vulnerable to these type of wheels.

  • Where roadbase is limestone, minimum of 40mm asphalt is required.

  • Where asphalt is laid more than 40mm thick, compaction is completed in stages.

  • Where an area has been backfilled with road base prior to Mr Pothole works, if the quality of the road base is not up to standard (for example, where road base has been mixed with sand or other debris) base works will be required, and will be an additional cost.

  • Overlapping hot asphalt is recommended where existing bitumen is worn and thin.

  • Traffic Management (if required) is an additional cost. Mr Pothole will arrange traffic management for a small administration fee.

  • Where cracker dust has been used by client in base work preparation for asphalt repairs, road base condition is not in the best condition, and Mr Pothole cannot guarantee base work.

For more information, refer to the Frequently Asked Questions section on the Mr Pothole website, or call us on 08) 9359 1665.


What is the difference between Asphalt and Bitumen?

While the terms are sometimes used interchangeably, bitumen and asphalt are actually different products.

In general, bitumen is the liquid binder that holds asphalt together. A bitumen-sealed surface is a layer of bitumen sprayed and then covered with an aggregate. This is then generally repeated to give a two-coat seal.

Asphalt is produced in a plant that heats, dries and mixes aggregate, bitumen and sand into a composite. This is then installed across a surface, for example an asphalt driveway.

For more information, refer to the Frequently Asked Questions section on the Mr Pothole website, or call us on 08) 9359 1665.


Tasks and Definitions

Sweep: Sweep work area clean of any loose material

Emulsion: Emulsion area and edges

Lay: Supply and lay hot asphalt [overlapping/to match existing/or as per specified thickness], and compact. Please note: if asphalt thickness is greater than 40mm, asphalt will be compacted in stages. Shaping of asphalt to [specified height] and compact in stages (required for speed humps, bunding, ramps, wheel stops etc.)

Plus: Indicates where 2 or more measurements are forming one total repair area

Joining potholes: Where the patch to be laid will cover multiple potholes in the area

Correct: Correct low/deep areas with hot asphalt as required and compact area

Cut: Asphalt cut area as required

Lift: Lift [full/part of area or edges only] and dispose of waste at approved site

Box: Box out area [as required or otherwise specified] and dispose of at approved site

Base: Add road base to area [as required or otherwise specified] and compact

Relevel or Reset: Relevel, water bind and reset road base and compact area

Scrape: Scrape down area as required to remove excess road base and dispose of waste at approved site

Grade: Add road base to area as per specified gradient or slope, and compact

Repairs against concrete crossover and/or kerbing: Damaged asphalt and any concrete overhang to cut as required to form straight edge, then Lift, Relevel, Emulsion, Lay. Where bitumen is laid against concrete, it is standard to leave a lip (gap) of 30mm

Red asphalt: Being red gravel pave with 1% red oxide. The colour of new RED asphalt will be darker than the existing asphalt and will fade in time but never completely match the original surface.

Red granite: Being black granite asphalt with 1% red oxide

Heat and roll: Requires heating up the damaged area edges using Asphalt Heating Torch; scrape down damaged asphalt; add asphalt fines and blend in (as best as possible); and compact new asphalt into the damaged areas; remove and dump waste at approved site.

< : Where width of area gradually increases (i.e. not a perfect rectangular shape)

> : Where width of area gradually decreases (i.e. not a perfect rectangular shape)

½ : Indicates a triangular area

Kerbing: Specified lineal meters of [block mount/semi mount/flush beam/fully mountable] kerb to be removed (if required) and (re)installed

Bitumen profiling: Provide profiling to scrape down top layer of existing bitumen to remove loose and uneven surface

Chalk straight: To provide straight line template for laying asphalt (for speed humps, ramps, bunding etc.)

Sand: Apply thin layer of sand over repair area

Ramp: Sweep, Chalk straight, Emulsion, Lay to shape the ramp as required. The height of ramp is shaped to maintain a 1:12 fall ratio against kerb, being in line with Australian Standards.

Bollard: Damaged asphalt around bollard(s) cut as required; Lift; Straighten and set/reset bollard in place; Relevel; Emulsion; Lay.

Soak well lid replacement and associated bitumen repairs: Cut; Lift; Remove and dispose of old soak well lid; Clean out soak well as required; Replace with an appropriate new soak well lid; Relevel; Emulsion; Lay. Please note: current standards require soak well lids to be 150mm thick and trafficable, and asphalt will laid to provide sufficient fall (old soak well lid standard being 100mm thick).

Trench: Scrape down or Box out area as required or as specified; Jumping Jack area as required; Base; Relevel; Emulsion; Lay.

Subsided area: Cut as required; Lift; Excavate down to find and fix and/or remove reason for subsidence and dispose of any waste at approved site; Compact area with Jumping Jack (vertical rammer); Add new road base to area as required and compact; Relevel; Emulsion; Lay. Please note: cause of subsidence is not known until excavation.

Collapsed area: Cut as required; Lift; Excavate down to find and fix and/or remove reason for collapse and dispose of any waste at approved site; Compact area with Jumping Jack (vertical rammer); Add new road base to area as required and compact; Relevel; Emulsion; Lay. Please note: cause of collapse is not known until excavation.

Divot area: Sweep; Emulsion; Supply and lay hot asphalt to infill area as required to make flush with existing surface as best as possible and compact.